1. Introduction

This Client Agreement outlines the professional relationship between you ("the Client") and Alba Reverte-Avila ("the Practitioner").

The purpose of this Agreement is to ensure that we share a clear understanding of how we will work together, the services I provide, and the responsibilities of both the Client and the Practitioner.

Throughout this Agreement, the term "Services" refers to the coaching and talk therapy ("samtalsterapi") provided by the Practitioner.

The Practitioner is a Professional Certified Coach (PCC) accredited by the International Coaching Federation (ICF) and a certified talk therapist ("samtalsterapeut") specialising in Cognitive Behavioural Therapy (CBT), Transactional Analysis (TA) and Mental Fitness.

By proceeding with the Services and completing the acknowledgement form, the Client confirms that they have read, understood and agree to this Client Agreement.

2. Nature of the Services

The Services are based on a collaborative professional relationship intended to support personal growth, emotional wellbeing, self-awareness, improved relationships and the achievement of personally meaningful goals.

Depending on the Client's needs, the Services may include coaching, talk therapy ("samtalsterapi"), psychoeducation, structured therapeutic interventions, reflective conversations and practical strategies for change.

The Services are designed to encourage self-awareness, insight and personal responsibility. While many clients experience positive change, outcomes cannot be guaranteed, as progress depends upon many factors, including the Client's own engagement and circumstances.

The Client understands that coaching and talk therapy may involve discussing difficult thoughts, emotions or experiences. Although many clients find the process rewarding and meaningful, temporary emotional discomfort can sometimes be a natural part of personal growth and therapeutic change.

The Services do not constitute medical treatment, psychiatric care, emergency mental health services or any other healthcare regulated under Swedish healthcare legislation. The Practitioner does not diagnose or treat medical or psychiatric conditions and does not prescribe medication.

If the Practitioner believes that another professional or service would be better suited to the Client's needs, the Practitioner may recommend consultation with an appropriate healthcare provider or other qualified professional.

3. Roles and Responsibilities

The Practitioner agrees to:

• provide the Services in accordance with professional and ethical standards;

• maintain appropriate professional boundaries;

• treat the Client with dignity, respect and compassion;

• provide a safe, collaborative and non-judgemental environment;

• maintain confidentiality as described in this Agreement.

The Client agrees to:

• participate honestly and openly in the process;

• attend sessions punctually;

• communicate respectfully;

• take responsibility for their own decisions, behaviours and actions;

• understand that lasting change requires active participation both during and between sessions.

The Client acknowledges that all decisions, actions and outcomes resulting from the Services remain the Client's own responsibility.

The Practitioner will support, challenge and guide the Client where appropriate but cannot guarantee any specific outcome.

4. Sessions, Fees and Cancellations

Sessions are approximately 60 minutes in duration unless otherwise agreed.

Sessions may take place in person or online using Google Meet or Microsoft Teams, depending on what has been agreed between the Client and the Practitioner.

The Client agrees to attend sessions at the agreed date and time.

If the Client arrives late, the session will still finish at the scheduled time and the full session fee will apply.

If the Client needs to cancel or reschedule a session, at least 24 hours' notice must be given.

Cancellations made with less than 24 hours' notice, missed appointments or failure to attend without prior notice will normally be charged in full.

Exceptions may be made in cases of illness, emergencies or other unforeseen circumstances at the Practitioner's discretion.

Payment is due by the agreed method (currently Swish or bank transfer) either in advance or after the session, unless another arrangement has been agreed.

Either the Client or the Practitioner may decide to end the professional relationship at any time.

Where prepaid sessions remain unused, any refund will be calculated fairly according to the services already provided and any agreed cancellation terms.

5. Communication Between Sessions

Email, SMS and WhatsApp may be used for scheduling appointments, administrative matters and brief practical questions.

These communication channels are not intended for therapy, coaching or crisis support.

Messages requiring therapeutic discussion will normally be addressed during scheduled sessions.

Although the Practitioner aims to respond within a reasonable time during normal working days, immediate responses cannot be guaranteed.

6. Confidentiality

Confidentiality is one of the foundations of a trusting professional relationship.

The Practitioner will treat all information shared by the Client as confidential and in accordance with applicable ethical standards and relevant legislation.

Information will not be disclosed to third parties without the Client's consent unless:

• disclosure is required by law;

• there is reason to believe that there is a serious and imminent risk of harm to the Client or another person;

• disclosure is necessary to prevent or report serious criminal activity;

• disclosure is required in connection with legal proceedings;

• limited information is required for professional supervision or ICF credentialing, in which case identifying information will be minimised wherever possible.

The Practitioner may discuss aspects of professional work during confidential professional supervision. Any information shared for supervision purposes will be treated confidentially and only the minimum information necessary will be disclosed.

The Client is encouraged to raise any questions or concerns regarding confidentiality at any time.

7. Online Sessions

Online sessions are conducted using Google Meet or Microsoft Teams.

The Client is responsible for ensuring that they have:

• a stable internet connection;

• a private and suitable environment;

• appropriate equipment to participate in the session.

Although reasonable measures are taken to maintain confidentiality and security, no electronic communication can be guaranteed to be completely secure or free from technical interruptions.

Should significant technical difficulties prevent the session from continuing, the Practitioner and Client will agree upon the most appropriate way to continue or reschedule the appointment.

Audio or video recording of sessions is not permitted unless both parties have provided prior written consent.

8. Emergencies and Limitations of Services

The Services are not emergency or crisis services.

If the Client is experiencing thoughts of immediate self-harm, suicide, violence towards others, or another mental health emergency, the Client should immediately contact emergency services or the appropriate healthcare provider.

If the Practitioner believes that the Client requires services beyond the scope of the Services provided, the Practitioner may recommend referral to another suitably qualified professional.

Where clinically appropriate, the Practitioner may request the contact details of an emergency contact person.

The Practitioner reserves the right to suspend or discontinue the Services if continuing would not be safe, ethical or professionally appropriate.

9. Termination of Services

Either the Client or the Practitioner may end the professional relationship at any time.

Whenever possible, it is recommended that the decision to end the Services is discussed during a scheduled session so that the work can be reviewed, any remaining questions addressed and appropriate recommendations made where relevant.

The Practitioner may terminate the Services if:

• the Services are no longer appropriate for the Client's needs or fall outside the Practitioner's competence or scope of practice;

• the Client repeatedly fails to attend scheduled sessions;

• fees remain unpaid;

• the professional relationship has broken down;

• continuing the Services would be unethical, unsafe or outside the Practitioner's competence.

Termination of the Services does not affect any outstanding payment obligations or any provisions of this Agreement that reasonably continue after the professional relationship has ended.

1. Introduction

Alba Reverte Therapy and Coaching is the trading name of Alba Reverte-Avila, sole trader (organisation number 760713-6764).

Your privacy is important to me. This Privacy Notice explains how your personal information is collected, used, stored and protected when you visit my website, contact me or use my services.

I process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Swedish legislation.

2. Who is responsible for your personal data?

Data Controller:

Alba Reverte-Avila

Alba Reverte Therapy and Coaching

Organisation number: 760713-6764

Email: reverte.alba@gmail.com

3. What information I collect

Depending on your contact with my practice, I may collect:

Contact information

• Name

• Email address

• Telephone number

Appointment information

• Appointment dates and times

• Booking information

• Communication relating to appointments

Payment information

• Payment amount

• Payment date

• Bank transfer or Swish payment information

• Information required for invoicing

Information you choose to provide

Information shared when:

• contacting me by email

• sending an SMS or WhatsApp message

• completing forms on my website

• completing the acknowledgement form

• participating in coaching or talk therapy sessions

Technical information

When visiting my website, certain technical information may be collected, such as:

• IP address

• Browser type

• Device information

• Website usage information collected through cookies.

4. Why I collect your information

Your personal information is processed in order to:

• respond to enquiries;

• arrange appointments;

• provide coaching and talk therapy services;

• communicate regarding appointments;

• issue invoices and receive payments;

• comply with legal, tax and accounting obligations;

• maintain appropriate professional records;

• improve the functionality and security of my website.

I only collect information that is necessary for these purposes.

5. Legal basis for processing

Depending on the circumstances, your personal data is processed because:

• it is necessary to perform our agreement;

• it is necessary to comply with legal obligations;

• you have provided consent where required;

• processing is necessary for my legitimate interests in managing and developing my professional practice.

6. Confidentiality

Information shared during coaching and talk therapy sessions is treated with great care and confidentiality.

Your personal information will never be sold or shared for marketing purposes.

Information will only be disclosed where:

• you have given your consent;

• disclosure is required by law;

• there is a serious and imminent risk of harm to yourself or another person;

• disclosure is necessary to prevent or report serious criminal activity.

Where appropriate, anonymised information may occasionally be discussed during professional supervision for the purpose of maintaining professional standards.

7. Third-party service providers

To provide my services, I use carefully selected third-party providers who may process personal data on my behalf.

These currently include:

• Squarespace (website hosting and website forms)

• Calendly (appointment booking)

• Google Workspace (Gmail) (email communication)

• Google Meet and Microsoft Teams (online sessions)

These providers process personal data in accordance with their own privacy policies and applicable data protection legislation.

8. Payments

Payments are accepted via:

• Swish

• Bank transfer

Payment information is processed only to administer payments, maintain financial records and comply with legal accounting obligations.

9. How long I keep your information

I only retain personal information for as long as necessary.

This generally means:

Coaching and therapy notes

Handwritten notes created during the provision of services are securely stored for one year after the end of our professional relationship before being securely destroyed.

Financial records

Invoices, payment records and accounting information are retained for the period required under Swedish accounting and tax legislation.

Administrative communications

Emails, appointment information and other administrative records are retained only for as long as reasonably necessary to manage the professional relationship and comply with legal obligations.

10. Website and cookies

My website uses cookies and similar technologies to improve functionality, security and the overall user experience.

You may choose to accept or reject cookies through your browser settings or the website's cookie banner where applicable.

Further information about Squarespace's use of cookies can be found in their Privacy Policy.

11. Your rights

Under the GDPR you have the right to:

• be informed about how your personal data is processed;

• request access to the personal data I hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of personal data where legally applicable;

• request restriction of processing in certain circumstances;

• object to certain types of processing;

• request transfer of your personal data where applicable;

• withdraw consent where processing is based on consent.

Some legal obligations, particularly accounting legislation, may require certain information to be retained even where deletion has been requested.

12. Data security

Reasonable technical and organisational measures are taken to protect your personal information against unauthorised access, accidental loss, misuse or disclosure.

Although every reasonable effort is made to protect electronic information, no method of electronic communication or internet transmission can be guaranteed to be completely secure.

13. Changes to this Privacy Notice

This Privacy Notice may be updated from time to time to reflect changes in legislation, professional practice or the services I provide.

The most recent version will always be available on this page.

14. Contact

If you have any questions about this Privacy Notice or wish to exercise any of your rights regarding your personal information, please contact:

Alba Reverte-Avila

Email: reverte.alba@gmail.com